Customer Service
Monday to Friday: 9:00 am - 9:00 pm CST
Saturday: 10:00 am - 6:00 pm CST
*CST – Central Standard Time

From USA

Toll free: 01-877-2094-146
    Fax: 011(52) 55 52 46 18 24

From Mexico

Toll free: 01-800-0-MAPFRE (627373)
    Ext. 2109
    Local number:59-50-2144
    Local Fax: 01 (55) 52 46 18 24
    E-mail: touristinsurance@mapfre.com.mx

California Office

Monday to Friday: 8:30 am - 5:00 pm PST
    Mailing Address in USA
    PO Box 437910
    San Ysidro, CA 92143, USA
    Tel. (619) 662 1194
    Fax (619) 6621106
    Toll free: 1-800-357-0091

 
Claims Department

Everyday : 8:30  am – 5:00 pm CST*
*CST - Central Standard Time

From USA

STATUS OF A CLAIM
    Toll free: 1-866-344-4911
    Dial Option 3

From Mexico

STATUS OF A CLAIM
    Toll free: 01-800-0-MAPFRE (627373)
    Ext. 2108
    Dial Option 2
    REPORT A CLAIM (24 hour Service)
    Toll free: 01-800-02-663-58
    01-800-02-665-51
    Local Fax: 01 (55) 52 30 71 12
    E-mail claims@mapfre.com.mx

 
 
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